Frequently Asked Technical Questions
General Technical Help
- Why am I receiving an anti-virus warning?
- General Troubleshooting Guide
- How do I collect a Games Manager Log file to submit to IPlay support?
- How do I take a screenshot to submit to IPlay support?
- How do I collect a DxDiag to submit to IPlay support?
- How do I update my graphics card drivers?
General Game Help
- How do I download/install a game on my PC?
- How do I play a game once it's already been downloaded on my PC?
- Why won't my game download?
- Can I play my games offline (not connected to the internet)?
- Can I change the installation path/drive location for a game?
- Why is my screen blank when I try to play a game (but I can hear audio)?