First, ensure that you are signed in on the IPlay homepage, then click on the icon in the upper-right corner of the page, as shown below.
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Then, click 'edit profile' from the drop-down menu to navigate to the 'Account Settings' page.
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On the 'Account Settings' page, click the 'Billing & Membership' link on the left side of the page to navigate to the 'Manage Subscriptions' screen.
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Once on the 'Manage Subscriptions' screen, click the box that shows your current membership.
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On the 'Subscription Details' page, click on 'Cancel Subscription'. This will take you through the cancellation process.
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Please be aware that the cancellation is not immediate, and you will still retain access to your subscription benefits until the date your subscription expires, which will be one month from the date of your last charge.
If you purchased any games, you will also retain access to these, even after the subscription expires. These games should remain in the 'My Games' section if you already have them installed, and can be redownloaded from the 'My Purchases' section if needed.
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Alternatively, you can submit a ticket to our Customer Support Department and request to have them cancel your subscription for you. When submitting a ticket, please note that it may take 24-48 hours for a representative to open your ticket, so make sure you submit your ticket well before your billing cycle ends so we have enough time to process it so you don't get charged again.
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Click HERE to submit a ticket.
Click HERE for instructions on how to stop a cancellation.
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